Returns policy

 

If for some reason you are not 100% satisfied with your Designer786 art work, you are able to return your order for a refund, within 30 days from the purchase date. Simply follow our self-service refund process.

Please take into consideration that you must send your items back in their original package and within the same condition the item(s) were purchased in. Once your return is received and inspected (usually within 72 hours of receipt), your refund will automatically be processed into your account and applied to the original method of payment. Please note that dependant on your payment method it may take up to 14  business days for the refund funds to come through. 

We will refund you the full cost of your product(s) but unfortunately cannot refund the shipping costs. 

Simply follow the instructions below to start your refund process;

 

  1. Locate your order number which contains the item(s) you wish to return.
  2. Email us on returns@designer786.co.uk.
  3. Pack the product in its original packaging and ship to our given returns address.

 

Exchanges

If  you wish to exchange your item, due to change of preference or due to defect  you can exchange your order within 14 days of the original purchase date.
Please ensure that all products are in the same condition in which you received them in (unless faulty) and in the original packaging.
Once your item is received and inspected (usually within 72 hours of receipt), your new product will be immediately shipped, and you will be reimbursed the difference (or pay the difference) through your original method of payment. Please note that dependant on your payment method, it may take up to 14 business days for the credit to appear into your account.
Follow our simple steps to receive your exchange;
Exchange because of a defect (faulty)
Exchange because you want a different size, colour, or product.
 
 
Exchange because of a defect (faulty)
 
If you would like to exchange your product because the item (s) you have recieved appear faulty follow the steps below;
1. Locate the order number which contains the item(s) you wish to return.
2. Email us on returns@designer786.co.uk
3. Reason for Return (Faulty)
4. Return Action (Choose: Replace (with the same size, colour, and product)
5. Ship your items to our Returns address.(Designer786 Suite-3 Ahmed Foods, Thornbury Road, Bradford, BD3 8EH)
Once we recieve your exchange request, we will send out another shipment or re-imburse your original payment dependant on which service you choose.
 
Exchange (for a different product)
 
If you would like to exchange your items (s) for a different item, colour or style simply follow the same steps as above; stating your preferences on the returns request form.